Refund Policy

30-Day Unconditional Refund

If you are not satisfied with FairDraft for any reason, you may request a full refund within 30 days of your initial purchase. No explanation required.

To request a refund, email support@rizvex.com with the subject line "Refund request" and include the email address associated with your account. We will review and approve it within 5 business days.

Subscriptions

FairDraft Pro and Brokerage plans are billed monthly. You can cancel at any time from your dashboard, under "Manage subscription" — Brokerage subscriptions are cancelled by the account owner. If you would rather we do it, email support@rizvex.com from the address on your account. Cancellation stops future charges. We do not prorate partial months — your access continues until the end of the current billing period.

For subscription charges beyond the initial 30-day window, refunds are evaluated case by case. Contact support@rizvex.com and we will work with you to find a fair resolution.

Pay-Per-Report

A pay-per-report purchase is eligible for a full refund within 30 days if you have not yet generated the report it paid for. Once the report has been generated, that purchase has been used and is no longer refundable.

Payment Processing

Payments are processed by Paddle, our Merchant of Record. Request a refund from us at support@rizvex.com; once approved, Paddle issues it to your original payment method. Funds typically appear within 5–10 business days depending on your bank or card issuer.

Contact

Questions about billing or refunds: support@rizvex.com